1. Scope of Policy:
This policy applies to all services provided under the quick job solution category. It outlines the conditions under which clients may request a return or refund.
2. Service Satisfaction:
We strive to provide high-quality services. If you are not satisfied with the completed job, please contact us within 48 working hours of job completion to discuss any issues.
3. Refund Eligibility:
Incomplete Work: If the service is incomplete or significantly deviates from the agreed scope, you may be eligible for a refund or rework at no additional charge. Please report the issue within 48 working hours of job completion. Errors or Mistakes: If there are errors or mistakes in the work that were not a result of incorrect instructions or input from the client, we will correct them at no additional cost or offer a partial refund based on the extent of the issue.
4. Non-Refundable Situations:
Change of Mind: Refunds will not be provided for a change of mind or if the client decides they no longer need the service after it has been completed. Client Error: If the issue is due to incorrect information or instructions provided by the client, a refund will not be issued. However, we will work with you to resolve the problem.
5. Refund Process:
To request a refund, please contact us at [email protected] within 48 working hours of job completion. Provide a clear description of the issue and any supporting documentation.
Refunds will be processed within 7 business days from the date of approval. The refund will be issued to the original payment method.
6. Rework Requests:
If the service does not meet your expectations but is not eligible for a refund, we may offer to rework the job based on the feedback provided. Please contact us with detailed information about the required changes.
7. Disputes:
If you are dissatisfied with our resolution of your refund request, you may escalate the issue by contacting [email protected]
8. Policy Updates:
This policy may be updated periodically. Any changes will be communicated to clients and will be effective immediately upon posting.
9. Contact Information:
For all refund and return requests, please reach out to us at [email protected]