Tele Caller Overview

A Tele Caller is a professional responsible for making and receiving phone calls to promote products or services, handle customer inquiries, or generate leads for a company. Their primary role is to communicate effectively with customers and maintain positive relationships.

Key Responsibilities:

1. Outbound Calling:

   • Call potential or existing customers to promote products or services.
   • Explain the benefits of the product and persuade customers to make a purchase or take desired action.

2. Inbound Calls & Customer Support:

   • Handle incoming calls from customers regarding inquiries, complaints, or support issues.
   • Provide accurate information and resolve queries efficiently.

3. Lead Generation & Follow-ups:

   • Identify potential customers and gather necessary details.
   • Follow up with leads to convert them into customers.

4. Maintaining Records:

   • Update customer details in the database.
   • Record feedback and analyze customer responses for future improvements.

5. Achieving Sales & Performance Targets:

   • Meet daily, weekly, and monthly sales or engagement targets.
   • Work on strategies to improve sales and customer satisfaction.

Skills Required:

• Excellent communication and interpersonal skills.
• Good persuasion and negotiation abilities.
• Basic computer knowledge (MS Office, CRM software).
• Ability to handle rejection and stay motivated.
• Fluency in regional and/or English language (as per job requirement).

Educational Qualification:

• Minimum qualification: High School (10+2) or a Diploma.
• A degree in any field is preferred but not always required.