Key elements of customer service include:

1.To log on by time & individual code in the respective counter

2.To check the ticket rolls & printers for functionality

3.To enter the ticket roll number in the register

4.To check the log book for previous entries, comments, instructions & notes written by other associates or B.O. supervisor

5. To take printouts of internet bookings & printing the tickets for the same as per supervisors instructions

6. To issue tickets against the net booking printout

7. To check for any block booking from the Marketing Department & accounting for the same

8. To offer seat selection to the patrons as the case may be

9. To issue tickets, collect cash and entering in the computer (number of tickets, price, stall/upper stall)

10. To account for tele-bookings. The tickets are to be collected 45 minutes before the show

11. To account for complementary tickets and offer charges

12. To redeem Home Delivery voucher at the counter

13. To refund money with prior permission from the manager in case of cancellation of any show

14. To make entries if any in the log book at the end of the shift/while shifting the counter

15. To submit day’s collection to Accounts Dept along with denomination of notes

16. To maintain cleanliness & hygiene In the serving area & shelves

17. To greet the customers well & offer them friendly & satisfying services

18. To guide the customers & provide them with the needed information

19. To check the log book for any comments, instructions & notes mentioned in the previous day/shift Preference Male Candidate.