Job Summary:The Hospital Receptionist serves as the first point of contact for patients, visitors, and staff. This role involves a variety of administrative and clerical duties to ensure smooth operation of the hospital’s front desk and contribute to a positive experience for everyone entering the facility.

Key Responsibilities:

• Greeting and Welcoming Visitors: Warmly welcome patients, visitors, and staff as they enter the hospital. Provide clear directions and assistance as needed.

• Patient Registration: Accurately register patients, including collecting personal information, verifying insurance details, and scheduling appointments.

• Answering and Routing Calls: Manage incoming phone calls, respond to inquiries, and route calls to appropriate departments or individuals.

• Handling Administrative Tasks: Perform various administrative duties such as filing, data entry, and managing correspondence.

• Maintaining Records: Ensure patient records and information are accurately maintained and updated in the hospital’s electronic medical record (EMR) system.

• Assisting with Billing and Payments: Collect co-pays and payments, and provide information regarding billing and insurance processes.

• Managing Waiting Areas: Oversee waiting areas, ensuring they are clean and organized, and provide updates to patients on wait times or delays.

• Coordinating with Other Departments: Communicate effectively with medical staff, departments, and other hospital personnel to facilitate patient care and hospital operations.

• Ensuring Compliance: Adhere to hospital policies and procedures, including those related to confidentiality and patient privacy (HIPAA).

Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with a diverse range of people.

• Organizational Skills: Strong organizational abilities to manage multiple tasks simultaneously and maintain accurate records.

• Technical Proficiency: Familiarity with office equipment (e.g., computers, phone systems) and hospital information systems.

• Attention to Detail: Ability to handle sensitive information with accuracy and discretion.

• Customer Service: Demonstrated ability to provide exceptional customer service and handle challenging situations with empathy and professionalism.

• Adaptability: Capacity to adapt to a fast-paced and often stressful environment, with a flexible approach to problem-solving.

Education and Experience:

• Education: High school diploma or equivalent required; associate degree or higher in a related field is a plus.

• Experience: Previous experience in a customer service or administrative role, preferably in a healthcare setting, is desirable.